The iOS and Android EyeOnWater apps help take the guesswork out of setting alert thresholds by letting you pick Sensitive, Normal, Large Only, and Advanced settings. For EyeOnWater web portal users (those who log into EyeOnWater using a web browser) …
There are several reasons why your water usage might appear unusual. Here are some possibilities to consider: 1. Unseen Usage: Some appliances, such as water softeners or irrigation systems, may run at night or at times you don’t notice. Check…
The answer to whether you should delete your account is no. Deleting the account and creating a new one will not solve the issue of not seeing current data. The answer to the question of why you’re not seeing current…
There are a couple ways that this can happen: The most likely explanation is that your water company deactivated your old EyeOnWater account when you moved but left your email attached to the meter’s leak alert. Another possible cause…
There is no single answer to this question, so please refer to this list of possible causes: The base rate of the leak did not exceed the leak threshold for 24 consecutive hours. The duration of the continuous flow event…
While EyeOnWater is constantly on the lookout for leaks, whether you are using EyeOnWater on the web or one of the mobile apps, to be notified that you have a potential leak, you need to set a Leak Alert. If…
Endpoints send reads and meter data to EyeOnWater. To use EyeOnWater, an endpoint must be connected to your meter and associated with your account. If you see this message, contact your utility for assistance.
There may be a few reasons why the system can’t find your account. Here are some steps you can try: Verify Account Number: Ensure that the number you entered matches the account number exactly as it appears on your water…
There could be a few reasons why you’re unable to link additional accounts: Incorrect Account Number: The system may not be able to find the account number you entered. Double-check for typos or ensure it matches the number exactly as…
You may be unable to create an account due to the following reasons: Incorrect Account Number: The account number entered may not match what is in our system. Check for typos and try including or excluding special characters such as…