This Help Center features a list of common issues, each linked to detailed explanations of possible causes and, where appropriate, steps to resolve them.
Account Issues
- Unable to create account.
- Unable to link account.
- Unable to find account.
- Unable to login.
- Billing issues.
- Link accounts in more than one utility.
- View more than one account in your EyeOnWater dashboard.
- What does Your user is not associated with a dashboard mean?
- What does No endpoints associated with this account mean?
- How to change your email address.
- Don’t know the name of your water utility or how to contact them.
- Delete account.
Leaks
- How do leak alerts work?
- Why didn’t I get a leak alert?
- What to do if you receive a leak alert.
- I’m getting leak alerts for my former residence or from a location never been to. How is this possible and how can I make them stop?
- Leak Alert Best Practices
Water Usage
- Not seeing current usage. Should I delete my account and create a new one?
- Usage seems wrong. What should I do?
Personalization