Sign Up – mobile app

Before you can begin using EyeOnWater to view your water usage and set up alert notifications, you must first create an EyeOnWater account. Your user login credentials provide secure access to your water consumption information. When creating your account, you’ll need your water service Account ID (may also be referred to as a Customer ID, Account Number or Customer Number depending on your water utility).

Tip: If you have multiple water accounts at the same or different water utilities, you may be able to link those together to view in EyeOnWater if a compatible smart metering device has been installed at the water delivery location. Refer to Link Accounts page for account creation considerations and guidance.

Creating an EyeOnWater account using the mobile app

Follow these instructions to create an EyeOnWater account using the EyeOnWater mobile app.

1. Download and install the EyeOnWater app by Badger Meter from the Apple Store or Google Play Store, as applicable for your mobile device.
2. Open the app and follow the onscreen prompts to accept the terms and conditions (first time only).
3. From the Welcome screen, tap Sign Up.
4. Enter information about your water account
   1. Account Number
      Enter your account/customer number as shown on your water bill, or in the format provided to you by your water utility in EyeOnWater information they have shared. Tip: Not sure what number or number format to use? Contact your water utility for more assistance.
   2. Service Location or Billing ZIP Code
      Enter the ZIP or Postal Code of the location where your utility delivers your water.
      1. Tap in the field and enter your zip code
      2. If location services are enabled on your device for EyeOnWater, tap the arrow to look up zip code based on the mobile device’s location.
   3. Confirm Country is set correctly. If needed, use the Country Selector to choose your country.
   4. Tap Continue.
5. Tap to select your water utility in the list.
   Tip: If you don’t see your utility, check that you entered the right ZIP or Postal Code. If you still don’t see your utility, contact them to verify that they use the system that powers EyeOnWater.
6. Review and Confirm your selection. To return to the list of water utilities, tap Go Back to pick a different utility, then tap Close.
7. Tap Yes, That’s Me to confirm your utility account number is correct or tap Go Back and enter a different account number if correction is needed.
8. Enter a username
9. Enter a valid email address.
   NOTE: the email address entered must be a valid email address. You must be able to access the mailbox and accept the email verification email in a future account creation step, as well as access the mailbox to access password reset communications (if needed).
10. Enter a password.
    Note: Passwords must be a minimum of 12 characters and contain at least one of each of the following – number, special character (special characters supported are ^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ‘ : ; | _ ~ ` = + – ), upper case character and a lower case character.
11. Read and accept the Terms of Use, then tap Submit.
12. Follow the on-screen instructions to send a verification email to the email address provided.
    
13. Access your email app and look for a confirmation email from noreply@badgermeter.com If you don’t see one, check your spam/junk folder.
14. Open the verification email and tap the confirmation link.
    
15. A new browser page will open on your device. Tap Verify email to complete the verification process.
16. Close your email app and return to the EyeOnWater app. If prompted, tap I’ve Verified My Email.
17. Once you have verified your email address the account creation process is complete and you can begin using EyeOnWater. Tip: If you have additional water accounts at the same water utility, refer to Link Accounts – Same Water Utility. If you have additional water accounts at different water utilities, refer to Link Accounts – Different Water Utilities.

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