Link acccounts

Multiple water accounts may be linked together for viewing EyeOnWater if each water utility offers EyeOnWater for its customers and if the accounts are associated with a compatible smart water meter. Use the links below to learn more.

Link accounts – same water utility  | Link accounts – different water utilities | Account linking FAQs

Link accounts – same water utility

Follow the instructions below to link multiple accounts with the same water utility to your login. After the system has finished processing the additional links, login to EyeOnWater then select the meter of interest to view.

Mobile App

1. 1. Login to the EyeOnWater app.
   2. Tap the gear-shaped icon to access Settings.
   3. Tap Link more accounts.
   4. Enter the account number and service location zip/postal code.
   5. Tap Continue.
   6. Confirm that the system located your account by tapping Link Account.
   7. Tap Continueto complete the process.
   8. Repeat steps 2-7 to link additional accounts with the same water utility.
   9. Once accounts have been linked, tap the circle in the app header to view a list of linked accounts. Click an account in the list to view. Note: You can view aggregated consumption for up to 10 meters at once in the iOS app, and any number of meters in the Android app.

Web browser

1. 1. Login to EyeOnWater.
   2. Click the text that says Link More Accounts above the Consumption Graph or hover over the profile icon and select Link More Accounts from the drop down list.
   3. Enter the account number and service location zip/postal code.
   4. Click Next.
   5. Confirm the system located your account by clicking Link Account.
   6. Repeat steps 2-5 to link additional accounts with the same water utility.
   7. Once accounts have been linked, the number circled in red next to the address shows the total number of meters associated with your EyeOnWater account. Click the address area to reveal all meters associated with your account. Click a meter to view its information.

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Link accounts – different water utilities

Separate EyeOnWater accounts for any number of different water utilities can be linked to a single login dashboard by using the same email address as your username for all the accounts.

For example, if you have accounts with ACME Water and City Water and wish to link those accounts, create an EyeOnWater account with Acme Water then repeat the process to create another account with City Water. Once the accounts have been linked, login to EyeOnWater to choose which account to view, as shown in the screenshot. NOTE: If you access EyeOnWater through your water utility’s billing portal, contact your water utility directly to change your EyeOnWater username/email address, then complete the account linking steps below.

MOVING TIP: If you have an established EyeOnWater account but are moving outside of your water utility’s service territory contact your new water provided to inquire as to the availability of EyeOnWater for your new account. If EyeOnWater is available, link your login credentials to your new account before deleting your EyeOnWater account with your previous provider.

1. 1. Create an EyeOnWater account for each water utility account you wish to link.
   2. Use the same email address for each of those accounts.
      1. To view and access all your linked accounts together (same and different water utilities) under a single EyeOnWater login, you must use the same email address as your username for all.
      2. If you had previously created an EyeOnWater account(s) for different utilities using different email addresses, login to each of those accounts and change your email address (Settings > Change Email Address then follow onscreen instructions and verify the new email address).
   3. Set your password. You can use the same or different passwords for each of your EyeOnWater accounts with different utilities.
      1. If the same password is set for all, a password reset for one will trigger a password reset email for each account and you must set new passwords for all of them.
      2. If different passwords are used for each, a password reset will trigger a password reset email for only that account.
   4. Once accounts have been linked under a single email address, login to EyeOnWater and select the account to view from the login screen dashboard.
      

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Account linking FAQs

• I have multiple accounts at the same water utility. Can I view all my accounts under a single EyeOnWater login?
  You can! See Link accounts – same water utility for instructions.
• I have EyeOnWater accounts at multiple different water companies. Is there a way I can log in once to view a dashboard showing each account I can view? There is! Refer to Link accounts – different water utilities for instructions.
• I’m moving to an area with a different water service provider. Can I link my EyeOnWater account to my new water service? Your EyeOnWater account can be linked to your new water service provider if they offer EyeOnWater to their consumers. Contact the service provider to confirm. See Link accounts – different water utilities for a moving tip.
• Why can’t I link additional accounts at the same utility?
  There could be a few reasons why you may be unable to link additional accounts. If you’ve confirmed none of these apply to you, contact your water utility for assistance.
  • No smart water meters
    All accounts must have a compatible smart water meter installed to be linked in EyeOnWater. Contact your water utility to find out if you have compatible smart water meters installed for all your accounts.
  • Incorrect account number
    EyeOnWater cannot find the account number as it has been entered. Double-check for typos. Contact your water utility to confirm the availability of EyeOnWater for your account, and the account number and format to use when creating your EyeOnWater account.
  • Mismatched ZIP/postal code
    The ZIP/Postal code you entered does not match what expected zip/postal code for the account number used. Try entering the billing ZIP/Postal code associated with your account.
• How many EyeOnWater accounts can be linked?
  • Same utility
    View aggregated consumption for up to ten (10) meters at once in the iOS app, and any number of meters in the Android app.
  • Different utilities
    There is no limit to the number of EyeOnWater accounts you can link.
• What happens if I reset my password when I have linked accounts?
  • If you used the same password for each utility, resetting your password will trigger a password reset email for each account you have linked using the previous password. Follow the password reset instructions for each account.
  • If you used different passwords for each account, reset your password on an account-by-account basis.

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