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Account Management

This page contains instructions and answers to frequently asked questions (FAQs) related EyeOnWater login, account creation, linking accounts and maintaining your EyeOnWater account once it has been created.

Account Creation FAQs  | Login FAQs  | Account maintenance  |  Demo mode

If none of information provided resolves your issue, please contact your water utility directly for futher assistance. Your water utility will be able to confirm your meter type and smart water meter upgrade date, and provide information regarding the availability of EyeOnWater for your account.

Account creation FAQs

How do I create an EyeOnWater account?
An account can be created through the EyeOnWater mobile app or web browser. Use the links below to learn more.

Mobile app
Visit the Sign up page for instructions to create your account using the EyeOnWater mobile app.

Web browser
Visit Creating an account for instructions to create your account from a web browser.

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Why am I unable to create an account?
Common reasons users are unable to create an EyeOnWater account include:

    • Incorrect account number
      Enter the account number exactly as it appears on your water bill, including any hyphens or other special characters. If that does not work, try again without them.
    • Incorrect ZIP/Postal Code
      Enter the billing ZIP/postal code for the account as shown on your water bill. If that does not work, try only the first five digits.
    • No smart water meter
      Accounts associated with a manually read meter or an incompatible smart meter may not be eligible for EyeOnWater. Contact your water utility to find out if your account is eligible.
    • Recent Meter Upgrade
      After upgrading to a compatible smart meter, it can take from a day to several weeks for the new meter’s data to appear in EyeOnWater. Contact your water utility to find out if your smart meter upgrade has been completed.
    • Service Availability
      Your water utility may not offer EyeOnWater. Contact your water utility to confirm availability.

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What do I do if I receive a message that my EyeOnWater login is not matched with an EyeOnWater account?
Follow these steps if the account number you’re using to create your EyeOnWater log in is not matched to an EyeOnWater account:

    1. Verify Account number
      Ensure that the number you entered matches the account number exactly as it appears on your water bill. Include all hyphens, ampersands, plus signs (+), and decimal points (.) shown on your bill. If that does not work, try excluding some or all special characters.
    2. Verify ZIP/Postal Code
      Make sure the ZIP or postal code you entered matches exactly what is in our system.
    3. Try using Your Billing ZIP/Postal Code
      If the previous steps do not work, try entering your billing ZIP or postal code.
    4. Still Can’t Find Your Account?
      If you are unable to create an account after trying steps 1-3, please contact your water utility directly for assistance. There are several possibilities as to why and EyeOnWater account cannot be created.

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What can I do if I don’t know the name of my water utility or how to contact them?
Look at your water bill to find the name of the utility company that provides your water service. Their customer service contact information will typically be located on the bill. If you still can’t find contact information on your water bill, try looking up the name of the water utility using the internet and a search engine.

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Login FAQs

How do I login to my EyeOnWater account? Log in to EyeOnWater with the email address and password you provided in the account creation process.

Mobile app

    1. Open the EyeOnWater app.
    2. Tap Log In.
    3. Enter the Username or email address and Password used when creating your account.
    4. Tap Log In.
      Forget your password? Tap Forgot Password and follow the prompts to send password reset instructions to your email account. Check your email for further instructions.

Web browser

    1. Visit https://eyeonwater.com/ on your computer using a supported web browser.
    2. Enter the email address and password you used when creating your EyeOnWater account.
    3. Click Sign In.

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What does “Your user is not associated with a dashboard” mean?
This message means that some aspect of your account data changed and severed the link between the account and EyeOnWater. For assistance, please contact your water utility directly.

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What does “No endpoints associated with this account” mean?
A smart water meter sends meter readings and metering data to your water utility and is viewable to you via an EyeOnWater account. If you see this message it means your account is not associated with a compatible smart water metering device. Contact your utility for assistance.

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Why can’t I login to the EyeOnWater account I created?
Review the common log in issues below. If none of these solutions resolve the issue, please contact your water utility directly to verify your EyeOnWater account details and receive assistance in resolving login problems.

    • Typo in the Password
      Passwords are case sensitive. Double-check the password you entered to ensure it is correct.
    • Wrong Username (Email Address)
      Verify that you are entering the email address associated with your account. If you have multiple email addresses, try logging in with a different one.
    • Email and Account ID Link Issue
      Occasionally, an issue may arise with the link between your email and account ID. This can happen if your utility has updated account IDs or made other system changes. Contact your water utility for assistance.
    • Incorrect Login EyeOnWater web URL (web only)
      Ensure you are using the correct EyeOnWater URL, such as https://eyeonwater.com/login or a similar branded URL provided by your utility. Attempting to log in from an incorrect or unofficial URL may cause login problems.
    • Unsupported web browser or mobile device OS
      Refer to minimum system requirements. Update your web browser or mobile device operating system as applicable for the way you access EyeOnWater.

I have a question related to my water bill. Who do I contact?
For all billing questions including, but not limited to, high usage, online bill pay options and leak forgiveness, please contact your water utility directly.

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Account maintenance FAQs

Use the links below to view account maintenance instructions and FAQs:

Password reset  |  Change email address  |  Profile picture  |  Language   |  Delete account

How do I reset my password? 

To reset or change your EyeOnWater password
NOTE: If you access EyeOnWater through your water utility’s billing portal, contact your water utility directly to change your EyeOnWater username/email address.

    1. If you are currently signed in to EyeOnWater (app or web), sign out.
    2. From the login screen:
      • App – tap Log In then tap Forgot Password. On the next screen, enter your email address then tap Submit.
      • Web – Click Forgot Password? link below the Sign In button then click the Email Me button (web).
    3. Follow the instructions in the email to reset/change your password.
      Note: The link in the email expires after 48 hours. If you use your email to log into EyeOnWater accounts for more than one water utility, you may receive more than one reset password email.

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How do I change the email address associated with my EyeOnWater account?

If you access EyeOnWater through your water utility’s billing portal, contact your water utility directly to change your EyeOnWater username/email address. If you do not access EyeOnWater through your water utility’s billing portal, follow the instructions below to change the email address associated with an EyeOnWater account.

Mobile App

    1. Login to the EyeOnWater app on your mobile device.
    2. Select Settings > Change Email Address.
    3. Enter the new email address.
    4. Select Continue.
    5. Accept the terms of use.
    6. Select Submit. An email will be sent to the email address provided. IMPORTANT: if you have EyeOnWater accounts at different utilities you will receive separate verification emails for each company. You must open and acknowledge the email address change for each.
    7. Open the email (check your spam filter if not in your inbox) and follow the instructions in the email.
    8. Return to the app and select “I’ve verified my email.”
    9. Log in with your new email address.

Web browser

    1. If you log into EyeOnWater through the eyeonwater.com (US) or eyeonwater.ca (Canada), click the profile circle in the upper right corner.
    2. Select Change Email.
    3. Follow the prompts.

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How do I change my profile picture?

Mobile App
Tap the gear to access Settings. Tap Edit above your username. Follow the prompts to upload, take or choose a new picture.

Web browser
Go here, sign in using the email you use for EyeOnWater and click Add a new image. Follow the prompts to upload, take or choose a new picture.

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Can I change the EyeOnWater display language?

Mobile App
The EyeOnWater app utilizes your device language settings. Tap the gear button at the top of the screen to access EyeOnWater Settings. If your device is configured for multiple languages, select the Languages row in the Preferences section to change your preferred language. If Languages is not available, first add an additional supported language in your mobile device’s system settings

Web browser
Hover over your profile picture then select a display language from the drop down list.

How do I delete my EyeOnWater account?

Mobile App

Follow these steps to delete an EyeOnWater account using a computer and supported web browser.

    1. Login to EyeOnWater.
    2. Tap the gear in the top right corner of the screen to access Settings.
    3. Swipe upward to scroll the Settings page and select Delete Account.
    4. Complete the form.
      1. Provide account deletion reason
      2. Select Account(s) to delete
      3. Enter the email address associated with the EyeOnWater account
      4. Include an optional message to the support team with additional information related to the account deletion request.
      5. Check the checkbox to acknowledge the account deletion confirmation.
    5. Tap Delete My Account button to complete the request.

Web browser

Follow these steps to delete an EyeOnWater account using the EyeOnWater mobile app.

    1. Send an email to EyeOnWaterFeedback@badgermeter.com with subject line “Delete EyeOnWater Account”.
    2. In the body of the email, request deletion of EyeOnWater account, including the username/email address used to login to your EyeOnWater account, and all the account numbers you wish to delete.
    3. Your email address and any mobile numbers you may have associated with your account for alert notifications will be removed from EyeOnWater and your account deleted.

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Demo Mode (mobile app only)

The EyeOnWater mobile app demo mode allows users to preview the full functionality of the EyeOnWater without logging into to app.

  1. Download, install and open the EyeOnWater app on your smartphone device.
  2. Swipe left until you reach the last screen.
  3. Tap View Demo.
  4. Explore the app.
  5. Tap Exit Demo to leave demo mode and return to the Welcome screen when you are finished.

Language Translation Disclaimer: An automated translation plug-in is used to make EyeOnWater Help available to users from all over the world. Translation accuracy may vary.