Before you can begin using EyeOnWater to view your water usage and set up alert notifications, you must first create an EyeOnWater account. Your user login credentials provide secure access to your water consumption information. When creating your account, you’ll need your water service Account ID (may also be referred to as a Customer ID, Account Number or Customer Number depending on your water utility).
Tip: If you have multiple water accounts at the same or different water utilities, you may be able to link those together to view in EyeOnWater if a compatible smart metering device has been installed at the water delivery location. Refer to Link Accounts for account creation considerations and guidance.
Creating an EyeOnWater account using a web browser
Follow the instructions below to create an EyeOnWater account using a web browser. See mobile app for account creation using the iOS or Android EyeOnWater mobile apps.
- Visit https://eyeonwater.com/signup on your computer using a supported web browser to get started, then follow the on-screen instructions or image below as a guide.
- Enter information about your water account
- Account Number
Enter your account/customer number as shown on your water bill, or in the format provided to you by your water utility in EyeOnWater information they have shared. Tip: Not sure what number or number format to use? Contact your water utility for more assistance. - Service Location or Billing ZIP Postal Code
Enter the ZIP or Postal Code of the location where your utility delivers your water.
- Account Number
- Click Next.
- If the Account Number and Service or Billing ZIP/Postal Code you entered in the previous step matches account information in the EyeOnWater system, you will be prompted to enter your email address. NOTE: the email address entered must be a valid email address. You must be able to access the mailbox and accept the email verification email in a future account creation step, as well as access the mailbox to access password reset communications (if needed).
- Enter your valid email address.
- Create and confirm a password.
NOTE: Passwords must be a minimum of 12 characters and contain at least 1 number, 1 special character (^ $ * . [ ] { } ( ) ? ” ! @ # % & / \ , > < ‘ : ; | _ ~ ` = + –), 1 upper case character and 1 lower case character. - Access your email and look for a confirmation email from noreply@badgermeter.com. If you don’t see one, check your spam/junk folder.
- Open the verification email, then tap the confirmation link.
- A new browser page will open on your device. Tap Verify email to complete the verification process.
- Once you have verified your email address the EyeOnWater account creation process is complete and you can login and begin using EyeOnWater. Tip: If you have additional water accounts at the same water utility, refer to Link Accounts – Same Water Utility. If you have additional water accounts at different water utilities, refer to Link Accounts – Different Water Utilities.
