Why Didn’t I Get a Leak Alert?

There is no single answer to this question, so please refer to this list of possible causes:   

  • The base rate of the leak did not exceed the leak threshold for 24 consecutive hours.  
  • The duration of the continuous flow event (the potential leak) was less than 24 hours from its start time to the time flow dropped to zero.  
  • While the leak lasted 24 consecutive hours, flow dropped to zero before your meter transmitted that information to the system. This resulted in no leak being detected.  
  • No leak alert was set during the time that the leak occurred. 

Technical Support Documentation Specialist, Badger Meter

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