The iOS and Android EyeOnWater apps help take the guesswork out of setting alert thresholds by letting you pick Sensitive, Normal, Large Only, and Advanced settings. For EyeOnWater web portal users (those who log into EyeOnWater using a web browser) …

Go here, sign in using the email you use for EyeOnWater and click Add a new image. Follow the prompts to upload, take or choose a new picture.

There are several reasons why your water usage might appear unusual. Here are some possibilities to consider: 1. Unseen Usage: Some appliances, such as water softeners or irrigation systems, may run at night or at times you don’t notice. Check…

The answer to whether you should delete your account is no. Deleting the account and creating a new one will not solve the issue of not seeing current data. The answer to the question of why you’re not seeing current…

There are a couple ways that this can happen:   The most likely explanation is that your water company deactivated your old EyeOnWater account when you moved but left your email attached to the meter’s leak alert.    Another possible cause…

If EyeOnWater sent you a Leak Alert, there are a few things you can do before calling a plumber.  First, keep in mind that activities such as refilling pools, watering lawns for extended periods, or having a new appliance installed…

There is no single answer to this question, so please refer to this list of possible causes:    The base rate of the leak did not exceed the leak threshold for 24 consecutive hours.   The duration of the continuous flow event…

While EyeOnWater is constantly on the lookout for leaks, whether you are using EyeOnWater on the web or one of the mobile apps, to be notified that you have a potential leak, you need to set a Leak Alert. If…

Look at your water bill to find the name of the utility company that provides water service to you. Their customer service contact information will typically be located on the bill. If you still can’t find their contact information, search…