If you log into EyeOnWater through the US web portal or the Canadian web portal, click the profile circle in the upper right corner, select Change Email, and follow the prompts. If you use EyeOnWater for iOS (requires version 2.13.4) or EyeOnWater for…

If you already have one account, use the Link More Accounts function to add additional accounts to your dashboard. Once that’s done, follow these steps to see all of your accounts from a single dashboard. Sign into EyeOnWater. The number…

This message means that some aspect of your account data changed and severed the link between the account and EyeOnWater. For assistance, please contact your utility directly.

Endpoints send reads and meter data to EyeOnWater. To use EyeOnWater, an endpoint must be connected to your meter and associated with your account. If you see this message, contact your utility for assistance.

You can link separate EyeOnWater dashboards to accounts in any number of water utilities. For example, if you have accounts with ACME Water and City Water, follow these steps to create an EyeOnWater account with Acme Water. Then repeat the process to…

For all billing questions including but not limited to: high usage, how to pay your bill online, and leak forgiveness, please contact your water company directly.

There may be a few reasons why the system can’t find your account. Here are some steps you can try:  Verify Account Number: Ensure that the number you entered matches the account number exactly as it appears on your water…

There could be a few reasons why you’re unable to link additional accounts:  Incorrect Account Number: The system may not be able to find the account number you entered. Double-check for typos or ensure it matches the number exactly as…