Set Leak Alerts

About Leak Alerts
While EyeOnWater is constantly on the look out for leaks, whether you are using EyeOnWater on the web or one of the mobile apps, to be notified that you have a potential leak, you need to set a Leak Alert. If you have more than one meter on your account, you will need to set an alert for each meter.

Leak Detection
Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

What threshold should you set?
While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.

Setting a Leak Alert
To set a Leak Alert:

iOS

  1. After signing into EyeOnWater for the first time, tap Start Detecting Leaks.
  2. Tap Allow and, if desired, follow the prompts to customize your leak alert via the Account>Location>Meter>Alerts page (see the table and step 7 below).

    When a leak is detected, EyeOnWater sends a notification directly to your smartphone.

To change or configure a leak alert, do the following:

  1. Tap the Account icon.
  2. Tap the meter you would like to configure under the list of locations..
  3. Tap Alerts at the top of the screen.
  4. If Alerts are disabled, toggle them on with the Enable Leak Notifications switch.
  5. The Alert defaults to Normal. The value depends on the meter resolution (see below).
  6. Tap Configure to customize the alert.
  7. Select one of the following alert options:
Basic
Sensitive Available for meters with less than 1.0 gallon resolution. Detects leaks greater than 0.010 gallons per hour or greater than the meter resolution, whichever is higher.
Normal (Recommended) Detects leaks greater than 1.0 gallon per hour or greater than the resolution of the meter, whichever is higher.
Large Detects leaks 10x greater than the value for Normal.
Advanced
Enter a value greater than 0. Ignores leaks of less than the amount per hour specified.

 

Android

Log into the web version of EyeOnWater and follow these steps:

    1. Click the Set Leak Alert button in the upper left corner. The Alert Configuration Wizard for your meter opens.
    2. Set the expected flow type for your meter by choosing Intermittent Flow. (Continuous flow is virtually never expected in homes, so we advise against choosing this option.)
    3. Click the right arrow to move to the next step.
    4. Set a maximum flow threshold. An alert will be sent when flow exceeds that threshold for 24 consecutive hours.
    5. Click the right arrow to move to the next step or click the left arrow to go back one step.
    6. In the Add Email box, type the email address of the person you want to receive alert notifications and click the plus (+) sign. Repeat this step for all the emails addresses you want an alert sent to.

To get alerts delivered as text messages on your mobile phone, enter the phone number as an email address in the format supported by your service provider:

Service Provider Format
AT&T cellnumber@txt.att.net
Verizon cellnumber@vtext.com
T-Mobile cellnumber@tmomail.net
Sprint PCS cellnumber@messaging.sprintpcs.com

Consult your phone service provider or Wikipedia for other formats.

  1. Click one of the buttons to send an alert once every Day, 2 Days, 3 Days.
  2. Click the right arrow to move to the next step or click the left arrow to go back one step.
  3. From the Preview Alert menu:
    • Click the StartReminder and Stop buttons to preview each notification.
    • Use the Alert Status switch to activate and deactivate the alert.
  4. When you are satisfied, click Save. Or click the left arrow to go back one step.

Technical Support Documentation Specialist, Badger Meter

Tagged with: , , ,
Posted in App, EyeOnWater

Get Support, Ask a Question

Get the Mobile App

Language Translation Disclaimer:
We use an automated translation plug-in to make EyeOnWater help available to users from all over the world. Translation accuracy may vary.