About Leak Alerts
While EyeOnWater is constantly on the look out for leaks, whether you are using EyeOnWater on the web or one of the mobile apps, to be notified that you have a potential leak, you need to set a Leak Alert. If you have more than one meter on your account, you will need to set an alert for each meter.
Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water of flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.
What threshold should you set?
While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.
Setting a Leak Alert
To set a Leak Alert:
- Tap the Account icon.
- Tap the Meter icon in the Account Location section.
- Toggle the Leak Notification On using the switch in the Alert Settings section.
The Alert defaults to Normal, which detects leaks of more than 1.0 Gallon per hour.
- Tap Configure to change the alert setting if desired.
- Select one of the following alert options:
Basic Sensitive Detects leaks of greater than 0.10 Gallons per hour for 24 consecutive hours from the time your meter most recently communicated with the system. Normal (Recommended) Detects leaks of greater than 1.0 Gallon per hour for 24 consecutive hours from the time your meter most recently communicated with the system. Large Only Detects leaks of greater than 10 Gallons per hour for 24 consecutive hours from the time your meter most recently communicated with the system. Advanced Enter a value greater than 0. Ignores leaks of less than the amount per hour specified.