Set Leak Alerts

About Leak Alerts
While EyeOnWater is constantly on the look out for leaks, whether you are using EyeOnWater on the web or one of the mobile apps, to be notified that you have a potential leak, you need to set a Leak Alert. If you have more than one meter on your account, you will need to set an alert for each meter.

Leak Detection
Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

What threshold should you set?
While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.

Setting a Leak Alert
To set a Leak Alert:

iOS

Leak alerts are on by default.

To change a leak alert, do the following:

1. Tap the Account icon.
2. Tap the meter you would like to configure under the list of locations..
3. Tap Edit Leak Notification Settings at the top of the screen.
4. The Alert defaults to Normal. The value depends on the meter resolution (see below).
5. Tap Configure to customize the alert, and select one of the following alert options:

EyeOnWater will notify you when a leak is detected.

Click 1 Day, 2 Days, or 3 Days to set how often you want the system to notify you about new and ongoing potential leaks.

Use the Contact Options section to enable Push Notifications and to enter email addresses and phone numbers of the people you’d like to receive leak notifications.

Toggle Leak Notifications on/off with the Bell icon.

Android

To configure or change a leak alert, do the following:

1. Tap the Account icon.
2. Tap the meter you would like to configure under the list of locations.
3. Tap Alerts at the top of the screen.
4. The Alert defaults to Normal. The value depends on the meter resolution (see below).
5. Tap Configure to customize the alert.
6. Select one of the following alert options:

EyeOnWater will notify you when a leak is detected by email/text message and Push Notification.
NOTE: To receive Push Notifications, be sure to enable them from the Settings>Notifications page.

When a leak ends EyeOnWater tells you how long the leak lasted, its start and end date along with its base flow rate and how much water was lost.

Click Next to answer three brief questions. Your anonymous answers train our leak detection algorithms to spot leaks with similar characteristics and help identify the source of future leaks.

IMPORTANT
Leak alerts are designed to ensure accuracy and reliability. Alerts may not be triggered in situations such as:

• Temporary communication interruptions between the meter and the system.

• Potential leaks that last less than 24 hours.

• The leak lasted 24 consecutive hours, but flow dropped to zero before your meter transmitted that information to the system.

• Sometimes a leak alert can remain visible after the leak has stopped. This happens when communication between the meter and the system gets interrupted, preventing the system from detecting that the leak stopped.

These safeguards help ensure alerts are meaningful and not triggered prematurely.

About dmilanobadgermeter

Technical Support Documentation Specialist, Badger Meter