About Leak Alerts
EyeOnWater is always watching for potential leaks, but to get notified about one, you need to set up a Leak Alert. If you have multiple meters on your account, set an alert for each one. Use the links below to learn more.
Leak Detection | Setting up a Leak Alert for iOS & Android | Leak Survey
Leak Detection
Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.
Leak alerts are accurate the moment you receive a leak alert notification. Your Usage graph in EyeOnWater will be updated to reflect the leak within a few minutes of that notification.
IMPORTANT
Leak alerts are designed to ensure accuracy and reliability. These safeguards help ensure alerts are meaningful and not triggered prematurely.
Alerts may not be triggered in situations such as:
- Temporary communication interruptions between the meter and the system.
- Potential leaks that last less than 24 hours.
- The leak lasted 24 consecutive hours, but flow dropped to zero before your meter transmitted that information to the system.
- Sometimes a leak alert can remain visible after the leak has stopped. This happens when communication between the meter and the system gets interrupted, preventing the system from detecting that the leak stopped.
What threshold should you set?
While there is no one-size-fits-all answer to that question, we recommend setting a threshold of 1 Gallon per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.
For meters that expect constant flow (such as climate control systems that are always on), you can set a minimum and maximum threshold to trigger an alert when flow exceeds or drops below the expected range. Like Leak Alerts, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. Continuous flow alerts are more common in commercial applications.
Setting a Leak Alert iOS & Android
Leak alerts are on by default for EyeOnWater iOS and Android app users.
To view or change leak alert settings:
- Tap the Account
- Tap the meter you would like to configure under the list of locations.
- Tap Edit Leak Notification Settings at the top of the screen.
- The Alert defaults to Normal. To customize the alert, then select one of the following options:
Basic
- Sensitive: Available for meters with less than 1.0 gallon resolution. Detects leaks greater than 0.010 gallons per hour or greater than the meter resolution, whichever is higher.
- Normal (Recommended): Detects leaks greater than 1.0 gallon per hour or greater than the resolution of the meter, whichever is higher.
- Large Only: Detects leaks 10x greater than the value for Normal.Advanced
- Continuous flow at this meter? If yes, slide toggle to on and specify lower and upper limits to trigger an alert. If no, EyeOnWater will ignore leaks of less than the per hour amount specified.
- Set Reminder Frequency to configure how often (1 Day, 2 Days or 3 Days) you want EyeOnWater to notify you of new and ongoing potential leaks.
- Use the Contact Optionssection to enable Push Notifications. Tap Add Contact then enter the email address and phone numbers to receive leak notifications. Tap Repeat to add additional contacts.
- Toggle Leak Notifications on/off with the Bell icon.
Leak Survey
When a leak ends EyeOnWater tells you how long the leak lasted, its start and end date along with its base flow rate and how much water was lost.
Click Next to answer three brief questions. Your anonymous answers train our leak detection algorithms to spot leaks with similar characteristics and help identify the source of future leaks.
