If you are unable to log in, it may be due to one of the following common issues:
- Typo in the Password
- Double-check the password you entered to ensure it is correct. Passwords are case-sensitive, so make sure Caps Lock is not turned on.
- Wrong Username (Email Address)
- Verify that you are using the correct email address associated with your account. If you have multiple email addresses, try logging in with a different one.
- Email and Account ID Link Issue
- Occasionally, an issue may arise with the link between your email and account ID. This can happen if your utility has updated account IDs or made other system changes.
- Incorrect Login URL
- Ensure you are logging in from the correct URL, such as https://eyeonwater.com/login or a similar branded URL provided by your utility. Attempting to log in from an incorrect or unofficial URL may cause login problems.
Additional Help
If none of the solutions above resolve the issue, please contact your water company directly. They can verify your account details and assist with resolving login problems.
Technical Support Documentation Specialist, Badger Meter
