FAQ

Q: We have multiple water accounts. How can we see them all from our EyeOnWater dashboard?
A: Ask your utility to add all of your accounts to your EyeOnWater account. Once that’s done, follow these steps to see all of your accounts from a single dashboard.

        1. Sign into EyeOnWater. The number circled in red next to the address shows the total number of meters connected to your dashboard.
        2. Click the address at the top of your dashboard to reveal all of the meters associated with your account.
        3. Select the meter you want to monitor by clicking the appropriate box.

Q: We have water accounts with more than one utility. Is it possible to see consumption data in EyeOnWater (EOW) when different utilities supply water to some of our accounts?
A: Strictly speaking, no. But you can use the following workaround to create multiple EOW accounts as long as the system can locate the utility when you enter its ZIP code and your Account ID on the eyeonwater.com/signup page. You will also need an email client that supports the ability to add labels to an email address. Such labels let you use a single email address to differentiate accounts. For example, Google Gmail lets you add labels using a plus (+) sign after your user name:

yourname+label@gmail.com

Labels can be named anything, but cannot contain spaces. For simplicity, we suggest using the utility name as the label.

To view multiple water services from a single EOW account, follow these steps:

1. Add a label for each utility to your email address. For example:

yourname+utility1@gmail.com
yourname+utility2@gmail.com
etc.

2. Follow the instructions at https://helpeyeonwater.com/creating-an-account/
and set up EyeOnWater access for each account/utility.


Q: Why are some bars gray in the consumption graph, and why do they say there is missing hourly data?
A: If you see a gray bar or the words “Missing Hourly Data” when hovering your cursor over a bar in the Consumption Graph, it means that there was a momentary break in communication between EyeOnWater and your meter. When communication was re-established, the system measured the amount of water that was used between the hours that the gap occurred and evenly distributed it across the gap.

estimated reads
In this example, the Consumption Graph shows hourly data for February 7. Between the hours of 4 a.m. and noon, you can see gray bars with evenly spaced consumption of 10 gallons at each hour. Hovering the cursor over the bar for each of those hours reveals that at 11 a.m. communication between the meter and EyeOnWater was re-established. You can tell by the absence of the words “Missing Hourly Data” and “Estimated” in the overlay for the bar at 11 a.m.

regular-read
Notice that at 4 a.m. the Read was 152930 (see the previous image) and that at 11 a.m. the Read was 153000, indicating a total of 70 gallons was used between those hours. Due to the communication break, the system doesn’t know exactly when all 70 gallons were used, so it evenly distributed them in seven 10 gallon increments between 4 a.m. and 10 a.m.


Q: I personalized EyeOnWater by uploading a picture of myself. How can I change my picture?
A: Go here, sign in using the email you use for EyeOnWater and click Add a new image. Follow the prompts to upload, take or choose a new picture.

What do we do if we can’t find our account or customer number to create an account?
A:Some utilities want you to use your account number or customer number as they appear on your water bill. Others don’t want you to include leading zeros or non-numeric characters. If you don’t know which number to use, please contact your water utility directly. Their customer service number is usually located on your water bill or posted on their website.

If the system still can’t find your account number, contact your utility to verify that they installed the metering technology used by EyeOnWater and entered your account information into our system.


We're trying to create an account and the system can't find us. What should we do?
A: If the system cannot find you, it could be because your utility hasn’t completed the process of entering your account info into our system or they haven’t installed the metering technology used by EyeOnWater. Another possible culprit is that the system didn’t find your ZIP or Postal Code. If you get your water bill at a different ZIP/Postal Code, try entering that number followed by your account ID.

If you don’t receive the account verification email, check your spam folder. Remember, the link to verify your email account expires after 24 hours, so be sure to click it when you first receive it.

If the link has expired, go to EyeOnWater.com, click Forgot Password? Enter your email address and click Email Me.

If you send us feedback/ask a question, and you use a spam blocker, be sure to add Badgermeter.com to your list of approved domains. Failure to do so will prevent us from responding to your questions.


When creating an account we received a message that said, Your user is not associated with a dashboard, please contact your administrator. What should we do?
A: This message means that some aspect of your account data changed and severed the link between the account and EyeOnWater. For assistance, please contact your utility or use the Got a Question form on the right to contact us.

What does No endpoints associated with this account mean?
A: Endpoints send reads and meter data to EyeOnWater. To use EyeOnWater, an endpoint must be connected to your meter and associated with your account. If you see this message, contact your utility for assistance.

How do we change the email address associated with our EyeOnWater account?
A:Please use the Got a Question form to contact Customer Support at Badger Meter.

How can we delete our EyeOnWater account?
A: Please contact your water utility directly.

How do we add an account to our EyeOnWater dashboard?
A: Please contact your water utility directly.

We have a question about our bill. Who should we contact?
A: Please contact your water utility directly.

What if we don't know the name our water utility or how to contact them?
A: Look at your water bill to find the name of the utility company that provides water service to you. Their customer service contact information will typically be located on the bill. If you still can’t find their contact information, search the Internet using Google, Bing or other search engine.

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We use an automated translation plug-in to make EyeOnWater help available to users from all over the world. Translation accuracy may vary.