Q: We have multiple water accounts. How can we see them all from our EyeOnWater dashboard?
- Sign into EyeOnWater. The number circled in red next to the address shows the total number of meters connected to your dashboard.
- Click the address at the top of your dashboard to reveal all of the meters associated with your account.
- Select the meter you want to monitor by clicking the appropriate box.
Q: We have water accounts with more than one utility. Is it possible to see consumption data in EyeOnWater (EOW) when different utilities supply water to some of our accounts?
Labels can be named anything, but cannot contain spaces. For simplicity, we suggest using the utility name as the label.
To view multiple water services from a single EOW account, follow these steps:
1. Add a label for each utility to your email address. For example:
2. Follow the instructions at https://helpeyeonwater.com/creating-an-account/
and set up EyeOnWater access for each account/utility.
Q: Why are some bars gray in the consumption graph, and why do they say there is missing hourly data?
In this example, the Consumption Graph shows hourly data for February 7. Between the hours of 4 a.m. and noon, you can see gray bars with evenly spaced consumption of 10 gallons at each hour. Hovering the cursor over the bar for each of those hours reveals that at 11 a.m. communication between the meter and EyeOnWater was re-established. You can tell by the absence of the words “Missing Hourly Data” and “Estimated” in the overlay for the bar at 11 a.m.
Notice that at 4 a.m. the Read was 152930 (see the previous image) and that at 11 a.m. the Read was 153000, indicating a total of 70 gallons was used between those hours. Due to the communication break, the system doesn’t know exactly when all 70 gallons were used, so it evenly distributed them in seven 10 gallon increments between 4 a.m. and 10 a.m.
Q: I personalized EyeOnWater by uploading a picture of myself. How can I change my picture?
What do we do if we can’t find our account or customer number to create an account?
If the system still can’t find your account number, contact your utility to verify that they installed the metering technology used by EyeOnWater and entered your account information into our system.
We're trying to create an account and the system can't find us. What should we do?
If you don’t receive the account verification email, check your spam folder. Remember, the link to verify your email account expires after 24 hours, so be sure to click it when you first receive it.
If the link has expired, go to EyeOnWater.com, click Forgot Password? Enter your email address and click Email Me.
If you send us feedback/ask a question, and you use a spam blocker, be sure to add Badgermeter.com to your list of approved domains. Failure to do so will prevent us from responding to your questions.
When creating an account we received a message that said, Your user is not associated with a dashboard, please contact your administrator. What should we do?
How do we change the email address associated with our EyeOnWater account?
How can we delete our EyeOnWater account?
How do we add an account to our EyeOnWater dashboard?
We have a question about our bill. Who should we contact?
What if we don't know the name our water utility or how to contact them?